HANDLING QUESTION-ANSWER SESSION
by S.K.SENGUPTA
by S.K.SENGUPTA
Following are the one-by-one effective
steps involved in handling Question-Answer Session after a formal presentation :
STEP 1 : Hold the power in your hand . This you do by declaring the Question-Answer
session open . You can also declare the time-limit , or else limit the number
of questions that you would answer .
STEP 2 : When people raise hands to ask a
question , decide who will ask the question . Lift your hand , palms up , to
indicate and invite a person to ask the question . ( Never indicate a person
with your finger . That’s bad manners . )
STEP 3 : When the person asks the question
, listen deeply to understand the crucial main issues in his question .
STEP 4 : Rephrase the question , if
necessary , to make it sound positive . Like , the question could be : “ What
has your organization done for us anyway?” Rephrase the question and say : “
You have asked to know what has our organization done to benefIt you . So ,
here it is …”
STEP 5 : Now give an honest , straight and
detailed reply . Don’t try to dodge the question .
STEP 6 : Ask the audience to co-operate
with you for mutual benefit , and appeal to them to take some suitable positive
action ( as you desire ) .
This over , now you may go for the next question .
